Privacy Policy

1. Introduction

Mable Loans, LLC (“Mable,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.

2. Information we collect

We may collect information about you in the following ways:

Personal data

When you register for an account, request a mortgage pre-approval, or contact us, we may collect personally identifiable information such as your name, email address, phone number, mailing address, date of birth, Social Security number (for credit applications), employment information, and financial information.

Usage data

We automatically collect information about your interactions with our platform, including pages viewed, listings saved, searches performed, time spent on pages, IP address, browser type, device information, and referring URLs.

Cookies and tracking

We use cookies and similar tracking technologies to personalize your experience, analyze usage, and improve our services. You can control cookie settings through your browser. Note that disabling cookies may affect functionality.

3. How we use your information

We use the information we collect to:

• Provide, operate, and improve our homebuying and mortgage services
• Process mortgage applications and pre-approvals
• Personalize your search results and recommendations
• Send transactional emails and service updates
• Send marketing communications (with your consent, where required by law)
• Comply with legal and regulatory obligations, including FCRA and RESPA
• Detect and prevent fraud or unauthorized access
• Respond to your inquiries and provide customer support

4. Disclosure of your information

We may share your information in the following circumstances:

• Service providers: Third-party vendors who assist in operating our platform (e.g., cloud hosting, analytics, email delivery)
• Lending partners: When you apply for a mortgage, your information is shared with the applicable lender(s)
• MLS and real estate boards: As required for listing services
• Legal compliance: If required by law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their own marketing purposes.

5. Data retention

We retain personal information for as long as necessary to provide our services and comply with applicable laws. Mortgage-related records may be retained for up to 7 years as required by federal regulation. You may request deletion of your account data by contacting us, subject to legal retention requirements.

6. Your rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at privacy@mable.com.

7. Security

We implement industry-standard security measures including TLS encryption, access controls, and regular security audits to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children's privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of our services after changes constitutes acceptance of the revised policy.

10. Contact

For privacy-related questions or requests, contact our Privacy team: